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Our Quality Guarantee
We believe subscribers should only pay for streaming services that perform flawlessly. All 3, 6, 12, and 24-month plans are protected by our full 7-day money-back guarantee from initial order timestamp.
1. Refund Eligibility Conditions
You are entitled to a full refund if any of the following technical conditions occur within your first 7 days:
- Persistent stream failure or inability to connect to our primary or backup broadcast server clusters.
- Unresolved compatibility bugs with your primary streaming player (TiviMate, IPTV Smarters, or IBO Player) that our technical desk cannot resolve through configuration.
- Duplicate payment charges caused by automated payment processing errors.
2. Fast Resolution Steps Before Refunding
Over 95% of reported streaming glitches are caused by residential ISP throttling or outdated player app caches. Before requesting a cancellation, our WhatsApp support team can assist you with:
- Assigning an alternate encrypted proxy port to bypass local internet provider filtering.
- Switching between H.265 (HEVC) and MPEG-TS hardware decoding modes on your streaming device.
- Refreshing your regional EPG schedule database.
3. How to Request a Refund
Simply message our 24/7 support desk with your registered email and Order ID:
Approved refunds are processed back to your original payment method within 24 to 48 business hours.